The bill

Information to users on the bill

Individual (sub-metering) meters are installed to serve individual apartments, at the expense of the users who own and are responsible for them. Only the general meters serving a building are installed at the expense of the Utility Provider, who also maintains them, and a contract is opened for each one. In condominiums, the division of the total charge among the individual apartments, connected to the general meter, and the payment of the respective share, is done according to criteria chosen by the condominium residents, who freely agree on the conditions for the provision of this service. The intermediary for these operations is typically a company that, entirely independently of the Utility Provider, offers reading and billing services to the users.
The water bill is the means by which payment is made for the following items, of which only the first refers to the actual supply of water:
  • The amount due for the consumption of water supplied by the Utility Provider;
  • The charge due for the purification of water and wastewater to be paid to the Utility Provider;
  • The fixed fee of the Utility Provider;
  • The charge for the production of hot water according to the rates set by the condominium meetings, then passed on to the administrator by the company ELCA s.a.s.;
  • The allocation of consumption related to heating;
  • The fees due to the company ELCA s.a.s. for services provided, and VAT on the taxable portion.
Guide to the bill

Credit for previous consumption

Estimated cold water consumption is recalculated and adjusted with the first actual consumption bill (actual reading). "Actual reading" refers to readings taken by our agents, self-readings submitted via postcard, phone, email, fax, regular mail, SMS, or at our offices. If there is difficulty in reading the meter, users are encouraged to send a photo of the meter to the dedicated self-reading email address.

Please note that only the presumed cold water consumption that may have been charged in previous bills will be recalculated, as rates may be subject to changes. Hot water consumption, on the other hand, has a fixed cost per cubic metre determined by the condominium assembly in agreement with the administrator, and therefore does not require recalculation.

Payment methods

Please ensure payment is made by the due date indicated on the bill through the following methods:
  • Post offices (using the payment slip attached to the bill)
  • Bank counters
  • By direct debit from your bank account.
To avoid any issues, always specify your user code and the invoice number related to the payment in the payment reference.
A payment instalment plan may be requested for bills with amounts exceeding €100. The invoice following the instalment agreement will include additional charges for the operation, calculated as a fixed percentage.
Invoices for cold water consumption only may be settled in two or at most three equal instalments, with the first instalment due by the natural due date of the bill.
Instalment plans must be requested and agreed upon before the bill's due date.
Payments can be made via postal payment slip or bank/postal transfer. In case of missed payments or non-compliance with the agreed terms, administrative and postal costs will be recovered.
Requests sent after the due date will not be considered.
Invoices including hot water consumption may be settled in two instalments, as agreed before the natural due date of the invoices.
For further information, please contact customer service.

Warnings

In case of non-payment or delayed payment, the next bill will include late payment charges. After the due date, unpaid invoices will be reported to the property management or owner. ELCA company is not responsible for any disconnection of the service. The receipt on the bill does not affect the right to claim any outstanding balance.

Miscellaneous information

Cold water adjustment refers to the difference between the consumption of the general meter and the total of the individual meters. It is due to common consumption and technical reasons. This difference is divided among the users either in proportion to their consumption or equally, as per the property management's instructions.
To avoid any issues, always specify your user code and the invoice number related to the payment.

A payment instalment plan may be requested for bills with amounts exceeding €100. The invoice following the instalment agreement will include additional charges for the operation, calculated as a fixed percentage.
Invoices for cold water consumption only may be settled in two or at most three equal instalments, with the first instalment due by the natural due date of the bill.

Instalment plans must be requested and agreed upon before the bill's due date.

Payments can be made via postal payment slip or bank/postal transfer. In case of missed payments or non-compliance with the agreed terms, administrative and postal costs will be recovered.

Requests sent after the due date will not be considered.
Invoices including hot water consumption may be settled in two instalments, as agreed before the natural due date of the invoices.

For further information, please contact customer service.

Discounts for the populations of Emilia-Romagna affected by the earthquake of 20 May 2012 and subsequent events

On 16 January 2013, the Authority for Electricity and Gas, by resolution 6/2013/R/COM and subsequent amendments, established some benefits regarding integrated water service supplies for businesses and families affected by the earthquake in Emilia-Romagna on 20 May 2012 and subsequent events.

Adjustments before 2012 – ATERSIR Resolution 2014/60

The item "Conguaglio DLB.ATERSIR 60/2014" on the bill refers to adjustments for the period 2008-2011, which are applied in accordance with current regulations and based on amounts determined by the competent Territorial Agency of Emilia-Romagna for Water and Waste Services, under resolution ATERSIR No. 60/2014.
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